The Minnesota Department of Human Services Aging and Adult Services Division, in partnership with the Minnesota Department of Health, are presenting free video training on the Assessment, Investigation, and Prevention of Adult Abuse and Neglect in Nursing Facilities.  The training is free; however, pre-registration is required.

There are two parts to the training.  Part 1 is on April 15 and includes the topics:  Identification & Reporting of Potential Abuse, Nuts & Bolts of Effective Internal Investigation and Interview Processes, and Best Practices for Promoting a Safe Environment for Residents and Staff in LTC.  Part 2 is April 29 and covers the topic:  Providing Care with Dignity and Respect.  There are morning and afternoon sessions available for each session.  See below for further information.

Educate to Protect:  The Assessment, Investigation, and Prevention of Adult Abuse and Neglect in Nursing Facilities
Part 1
April 15, 2008

Description:  Identification & Reporting of Potential Abuse

This session will provide information on the federal and state definitions of abuse and information on the requirements for electronic submission requirements of reports and investigations.

Presenter:  Sue Jackson, Assistant Director, Office of Health Facility Complaints

At the end of this session participants will:
1. Understand the federal and state definitions of abuse and the federal and state reporting requirements.
2. Understand the federal and state reporting timelines and required actions for reporting and investigating potential abuse in nursing homes.
3. Know the components required for electronic filing for nursing home reports and investigations for state and federal reporting of potential abuse.

Nuts & Bolts of Effective Internal Investigation and Interview Processes

This session will provide specific techniques and steps to effectively investigate potential abuse in your facility.  The presenter will provide information and practical tips on how to conduct internal interviews and how to build relationships with local law enforcement agencies to enhance the protection of vulnerable adults.

Presenter:  Linda Malzahn is a retired law enforcement officer with years experience in investigating and interviewing allegations of abuse and neglect.  Ms Malzhan will share methods and processes needed for conducting successful investigations and interviews for allegations of abuse and neglect.  Ms. Malzahn has many years of experience as a law enforcement officer and working with community efforts to improve the protection of vulnerable adults.

At the end of this session participants will:
1. Have information and practical techniques to effectively conduct internal interviews to effectively investigate potential abuse.
2. Have information, processes, examples and tools to improve the investigation process in your nursing home.
3. Be able to build effective relationships with local law enforcement agencies to enhance the protection of vulnerable adults in your nursing home and community.

Best Practices for Promoting a Safe Environment for Residents and Staff in LTC

During this session participants will hear a case study of a nursing home that implemented a team and system approach for preventing and identifying potential abuse and neglect.

Presenters:  Tom Thompson is a nursing home administrator with many years experience in long-term care and Maria Friedland, a director of nursing, has worked in long-term care for several years.  Mr. Thompson and Ms. Friedland will share their experiences and success strategies for implementing a team approach to prevention, identification and reporting of abuse and neglect.  They will also share techniques and methods that have been successful in improving the relationship and respect among residents and staff of diverse backgrounds.

At the end of this session participants will:
1. Understand the processes involved in implementing a system and team approach to prevention and reporting of potential abuse.
2. Be able to identify ways to improve hiring, orientation, and educational systems that support and value prevention, early detection, and reporting signs and symptoms of potential abuse.
3. Understand the techniques and tools used by one nursing home to improve understanding and working among and with diverse staff and residents.

Target Audience:  Nursing facility staff

Times and Locations
The conference will be offered at the sites and time below.  Note:  sites are removed from the list of choices on the registration system when they become filled.

Start Time:  9:00 am
Duration:  180 minutes

Building	Street Address	City
Anoka County Government Center	2100 3rd Ave	Anoka
Big Stone County Courthouse	20 SE Second Street	Ortonville
Blue Earth County Human Services	410 S 5th Street, Basement Level - Voyager Room	Mankato
Chisago County Government Ctr.	313 North Main Street, Room 106	Center City
Clay County Family Services Ctr.	715 11th Street North	Moorhead
Cook County Courthouse	411 West Second Street	Grand Marais
Crow Wing County Social Services	Community Services Bldg, 204 Laurel St., 3rd Floor	Brainerd
Department of Human Services	444 Lafayette Road, Fifth Floor, Room 5137	St. Paul
Douglas County Human Services	809 Elm Street, Suite 1186	Alexandria
Hennepin County Government Ctr.	300 S 6th Street,  Room 1713	Minneapolis
Hubbard County Courthouse	301 Court Avenue	Park Rapids
Kanabec County Courthouse	18 N Vine Street	Mora
LeSueur County Courthouse	88 S Park Ave West	Le Center
Lyon County Government Center	Courthouse, 607 West Main Street, First Floor	Marshall
McLeod County Social Service Center, North Complex	2385 Hennepin Avenue North	Glencoe
Mille Lacs County Family Services and Welfare Dept	525 2nd St SE	Milaca
Olmsted County Social Services	2116 Campus Drive SE	Rochester
Polk County Courthouse	612 N Broadway, Lower Level, Suite 110	Crookston
Rice County Government Services	320 NW 3rd Street, Room 3B	Faribault
Sherburne County Social Services	13880 Highway 10, Pine Room	Elk River
Stearns County Human Services	705 Courthouse Square,  Room 354	St. Cloud
Stevens County Human Services	10 East Highway 28	Morris
Winona County Office Building	202 West 3rd Street	Winona

Times and Locations
The conference will be repeated at the sites and time below.  Note:  sites are removed from the list of choices on the registration system when they become filled.

Start Time:  1:30 pm
Duration:  180 minutes

Building	Street Address	City
Becker County Human Services	712 Minnesota Avenue	Detroit Lakes
Carver County Courthouse	600 E Fourth Street	Chaska
Clearwater County Courthouse	213 Main Avenue North, Department 303	Bagley
Dakota County Northern Service Center	1 Mendota Road West, Room 501	West St. Paul
Department of Human Services	444 Lafayette Road, Fifth Floor, Room 5137	St. Paul
Freeborn County Dept of Human Services	203 W Clark Street, Room 128	Albert Lea
Isanti County Family Services	Oakview Office Complex, Suite A 1700 Highway 293	Cambridge
Itasca County Courthouse	123 NE 4th Street	Grand Rapids
Kandiyohi Health and Human Services Building	2200 23rd Street NE, Room 1070	Willmar
Koochiching County Courthouse	715 Fourth Street	International Falls
Lake County Service Center	616 Third Avenue	Two Harbors
Martin County Human Services	115 West First Street	Fairmont
Nobles County Courthouse	315 10th Street, 3rd Floor	Worthington
Otter Tail County Government Services Center	550 West Fir Avenue	Fergus Falls
Pope County Public Health	211 East Minnesota	Glenwood
Ramsey County Human Services	160 East Kellogg Blvd., Room 3150	St. Paul
Redwood County Human Services	302 E Third Street	Redwood Falls
St. Louis County Government Ctr.	320 West 2nd Street, Room 406	Duluth
Steele County Administration Ctr.	630 Florence Avenue, Room 40	Owatonna
Swift County Human Services	410 21st Street South, Room 104	Benson
Watonwan County Human Services	715 Second Avenue South	St. James

Pre-registration is required
Each person needs to register at:  http://agingtraining.dhs.state.mn.us/.  Registration closes at 5:00 p.m. on the Saturday prior to the session.

Handouts and Resources
Presentation handouts and resource materials will be distributed to registered participants via email attachment 1-2 days before the scheduled session.  Those individuals interested in receiving handouts only, can make this request via the registration survey.

Cancellation
Video-conferencing sites without any registered participants will be cancelled.  If you register, but are unable to attend, please cancel your reservation through the web link using your confirmation number.  This allows others to participate in the training.

Certification
Certificates for continuing education are available for participants.  Note:  Videoconference training sessions have not been submitted for prior approval to any licensing boards.

Accommodations
Individuals with a disability who need a reasonable accommodation to participate in this event may indicate "special request" when registering.  Please make requests as early as possible.

Educate to Protect:  The Assessment, Investigation, and Prevention of Adult Abuse and Neglect in Nursing Facilities
Part 2
April 29, 2008

Presenter(s):  Diane Peters, RN, MS, and nursing home administrator, has over 35 years of experience in healthcare including work as a clinician, a healthcare administrator, regional assisted living director, educator, healthcare lobbyist, and a quality improvement consultant.  Her background has provided educational and practical experience in acute care, long-term care, assisted living and home health/hospice.  Diane has served on several national and regional committees and work groups focused on culture change and quality improvement in healthcare delivery and healthcare workforce development.  Diane has made numerous presentations and workshops on quality leadership, management, and organizational system improvement.

Description:  Providing Care with Dignity and Respect
This session will explore the system wide processes and steps needed to ensure that the focus of care and services is on the individual needs of the resident and is supported by the care practices, environment, and work place practices in the nursing home.  The session will explore the definitions and types of abuse, neglect, and misappropriation of property and identify ways to improve care and
work place practices to prevent abuse and implement a culture of care and safety.  Case studies, examples, tools and techniques will be shared to identify and prevent staff burn out, improve staff relationships and communication and establish practices that promote respect and dignity for each resident and each person who provides care and services in the nursing home.

Target Audience:  Nursing facility staff.

Learning Objectives

Goal 1:  Understand the definitions and be able to give examples of types of abuse, neglect and misappropriation of property.

Goal 2:  Be able to identify at least three work place practices to improve relationships and prevent staff burn out and abuse in long-term care.

Goal 3:  Have tools and information to implement system and process changes that will foster a culture of safety and promote and improve dignity and care practices.

Times and Locations
The conference will be offered at the sites and time below.  Note:  sites are removed from the list of choices on the registration system when they become filled.

Start Time:  9:00 am
Duration:  180 minutes

Building	Street Address	City
Anoka County Government Center	2100 3rd Ave	Anoka
Big Stone County Courthouse	20 SE Second Street	Ortonville
Blue Earth County Human Services	410 S 5th Street, Basement Level - Voyager Room	Mankato
Chisago County Government Ctr.	313 North Main Street, Room 106	Center City
Clay County Family Services Ctr.	715 11th Street North	Moorhead
Cook County Courthouse	411 West Second Street	Grand Marais
Crow Wing County Social Services	Community Services Bldg, 204 Laurel St., 3rd Floor	Brainerd
Department of Human Services	444 Lafayette Road, Fifth Floor, Room 5137	St. Paul
Douglas County Human Services	809 Elm Street, Suite 1186	Alexandria
Freeborn County Dept of Human Services	203 W Clark Street, Room 128	Albert Lea
Hennepin County Government Ctr.	300 S 6th Street,  Room 1713	Minneapolis
Hubbard County Courthouse	301 Court Avenue	Park Rapids
Kanabec County Courthouse	18 N Vine Street	Mora
LeSueur County Courthouse	88 S Park Ave West	Le Center
Lyon County Government Center	Courthouse, 607 West Main Street, First Floor	Marshall
Mille Lacs County Family Services and Welfare Dept	525 2nd St SE	Milaca
Olmsted County Social Services	2116 Campus Drive SE	Rochester
Polk County Courthouse	612 N Broadway, Lower Level, Suite 110	Crookston
Rice County Government Services	320 NW 3rd Street, Room 3B	Faribault
Sherburne County Social Services	13880 Highway 10, Pine Room	Elk River
Stearns County Human Services	705 Courthouse Square, Room 354	St. Cloud
Stevens County Human Services	10 East Highway 28	Morris
Winona County Office Building	202 West 3rd Street	Winona

Times and Locations
The conference will be repeated at the sites and time below.  Note:  sites are removed from the list of choices on the registration system when they become filled.

Start Time:  1:30 pm
Duration:  180 minutes

Building	Street Address	City
Becker County Human Services	712 Minnesota Avenue	Detroit Lakes
Carver County Courthouse	600 E Fourth Street	Chaska
Clearwater County Courthouse	213 Main Avenue North, Department 303	Bagley
Dakota County Northern Service Center	1 Mendota Road West, Room 501	West St. Paul
Isanti County Family Services	Oakview Office Complex, Suite A 1700 Highway 293	Cambridge
Itasca County Courthouse	123 NE 4th Street	Grand Rapids
Kandiyohi Health and Human Services Building	2200 23rd Street NE, Room 1070	Willmar
Koochiching County Courthouse	715 4th Street	International Falls
Lake County Service Center	616 Third Avenue	Two Harbors
Martin County Human Services	115 West First Street	Fairmont
McLeod County Social Service Center, North Complex	2385 Hennepin Avenue North	Glencoe
Nobles County Courthouse	315 10th Street, 3rd Floor	Worthington
Otter Tail County Government Services Center	550 West Fir Avenue	Fergus Falls
Pope County Public Health	211 East Minnesota	Glenwood
Ramsey County Human Services	160 East Kellogg Blvd., Room 3150	St. Paul
Redwood County Human Services	302 E Third Street	Redwood Falls
St. Louis County Government Ctr.	320 West 2nd Street, Room 406	Duluth
Steele County Administration Ctr.	630 Florence Avenue, Room 40	Owatonna
Swift County Human Services	410 21st Street South, Room 104	Benson
Watonwan County Human Services	715 Second Avenue South	St. James

Pre-registration is required
Each person needs to register at:  http://agingtraining.dhs.state.mn.us/.  Registration closes at 5:00 p.m. on the Saturday prior to the session.

Handouts and Resources
Presentation handouts and resource materials will be distributed to registered participants via email attachment 1-2 days before the scheduled session.  Those individuals interested in receiving handouts only, can make this request via the registration survey.

Cancellation
Video-conferencing sites without any registered participants will be cancelled.  If you register, but are unable to attend, please cancel your reservation through the web link using your confirmation number.  This allows others to participate in the training.

Certification
Certificates for continuing education are available for participants.  Note:  Videoconference training sessions have not been submitted for prior approval to any licensing boards.

Accommodations
Individuals with a disability who need a reasonable accommodation to participate in this event may indicate "special request" when registering.  Please make requests as early as possible.

Cheryl Smith
952.851.2488
csmith@careproviders.org

Resources