Care Providers of Minnesota is pleased to announce Hiring to Discharging — The Performance Management Webinar Series. We have collaborated with Wes Pruett, a highly experienced HR professional with experience in health care, to present three webinars.

Who should participate?
This webinar series has been developed for managers, supervisors, human resources professionals, and other personnel interested in expanding their HR skill set. In addition, some professionals, including social workers, now have added supervisory requirements to meet.

The webinar series includes:
The Right Choice: Legal and Effective Interviewing — October 19
Keeping the Good Ones: Effective Retention Strategies — December 13
The Good, the Bad, and the Ugly: Managing Employee Performance — January 12

About the presenter:
Wes Pruett, HR Advisors
Wes Pruett works with small and mid-size companies that want to align their business and employees to create successful outcomes and excellent work environments. After more than 25 years of experience in senior health care leadership, he retired from the Fairmont Medical Center – Mayo Health System to establish HR Advisors. He helps companies with a wide variety of HR issues including performance management, handbook and policy development, and compliance. Wes is a certified professional coach and frequently uses the DiSC profile system to facilitate leadership and employee training related to communication, teamwork and other workplace challenges.

Mr. Pruett earned a Master of Healthcare Administration at the University of Minnesota Carlson School of Management and an M.S. at St. Cloud State University in Psychology.

Cost for EACH webinar:
Care Providers of Minnesota members:
     $59 per connection, no CEUs
     $75 per person and connection with CEUs (limit 1 CEU applicant per connection)
Prospective members: $125 per connection (no CEUs)
Cancellations and no-shows will receive access to the recorded version of webinar.

The Right Choice: Legal and Effective Interviewing

What is the cost of a bad hire? Imagine the impact poor selection has on client care, annoyed and irritated coworkers, possible litigation, rehiring cost, damaged reputation, not to mention lost sleep. A short interview with a poor hiring decision can lead to months and years of frustration. There are no guarantees, but there are best practices that can help you to hire great employees and manage risk.

The interview is our most important recruitment tool in selecting the people that ultimately will determine our organizational success. This webinar provides useable tools, knowledge, and skills to make the correct hiring decision.

What you will learn:

• Conduct thorough, goal-oriented interviews to make successful hiring decisions
• Take the subjectivity out of hiring decisions
• Identify the skills required to conduct successful interviews
• Obtain a clear and effective interview structure
• Develop best-practice behavioral interviewing techniques for making objective selection decisions
• Understand legal principles related to recruitment and selection processes
• Devise a simple rating system
• 14 behavioral competencies for job descriptions and interviewing
• Behavioral questions to get the real answer
• 101 useful interview questions
• Top 10 tips for an interviewer
• 21 behaviorally-based questions to uncover the “real” person
• 15 key competencies to add to your job description and include in interviews

Upon completion of this session, you will be able to:

• Cite the steps for preparing for an interview
• List over 20 recruitment sources
• Create behaviorally-anchored interview questions
• Identify job-related behavioral competencies
• Identify legally problematic questions

The Right Choice: Legal and Effective Interviewing
Wednesday, October 19, 2011
9:30–11:00 a.m. CDT

Reserve your webinar seat now at: https://www2.gotomeeting.com/register/885836322.

Keeping the Good Ones: Effective Retention Strategies

Consider that direct costs of replacing a good employee may reach 50–60% of an employee’s annual salary. Add in indirect costs and it zooms to 90–200%. Further, good employees assure that we effectively meet client needs and successfully meet organizational goals.

As leaders, we create work environments that encourage employee retention through good leadership, employee development, motivation, recognition, wage and benefit plans, and compensation plans. This webinar will provide an understanding of why employees stay or leave and actual strategies you can use to retain good employees.

You will learn:

• Why employees stay or leave
• How to measure turnover
• How much money matters in employee satisfaction and motivation
• The relationship of leadership to retention and turnover
• How to create a workplace “community”
• Why recruitment and interviewing are important in managing turnover
• How to conduct “stay interviews”
• Technique for rounding for excellence
• Over 75 ideas for reducing turnover
• Ten steps toward great retention
• Seven steps to giving effective recognition
• Learn the importance of the Losada Ratio
• Receive a copy of “The Jerk Assessment”
• Linking benefits to retention

Upon completion of this session, you will be able to:

• Cite factors that contribute to employee turnover
• Identify strategies for retaining employees
• Understand the link between leadership, employee satisfaction, and turnover
• Measure employee turnover
• Cite three factors that contribute to employee motivation

Keeping the Good Ones: Effective Retention Strategies
Tuesday, December 13, 2011
9:30–11:00 a.m. CST

Reserve your webinar seat now at: https://www2.gotomeeting.com/register/686605154.

The Good, the Bad, and the Ugly: Managing Employee Performance

In spite of good hiring and inspired leadership, all supervisors ultimately must deal with someone with Toxic Attitude Syndrome. Whether it’s crummy attitude, poor attendance, or just inability to do good work, employee performance issues often consume large amounts of time, energy, and emotion. In fact, 57% of employees have witnessed abusive or intimidating behavior and probably 100% work with someone who isn’t pulling their weight.

This webinar is designed to give managers insight and tools for effectively dealing with performance issues. It is a challenging job, but with the right preparation, we can hold employees accountable and improve our organizations.

What you will learn:

• How to start off on the right foot by creating clear expectations
• How poor performance affects organizational performance and work environments
• How progressive discipline policies can hurt you
• Why probationary periods may be a bad idea
• What is employment at will, and when can you use it
• The key concepts in just cause
• Steps for conducting disciplinary investigations
• How to hold employees accountable for sustained change
• Methods for objectively documenting Toxic Attitude Syndrome
• How to prepare for termination (you will receive a termination checklist)
• How to prepare for and conduct a disciplinary meeting
• Performance improvement plans (you will receive a sample form)
• Setting SMART goals for employee performance
• How to use last-chance warnings

Upon completion of this session, you will be able to:

• Identify the principles surrounding effective discipline
• Determine when and how to discipline employees
• Use the five principles of effective discipline to develop documentation of disciplinary concerns

The Good, the Bad, and the Ugly: Managing Employee Performance
Thursday, January 12, 2012
9:30–11:00 a.m. CST

Reserve your webinar seat now at: https://www2.gotomeeting.com/register/545919114.

Cheryl Smith
952.851.2488
csmith@careproviders.org

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