According to the most recent Minnesota Department of Human Services (DHS) issue of Provider News, Minnesota Health Care Programs (MHCP) will purge (delete) all MN–ITS mailbox contents beginning at 9:00 p.m. on October 14, 2011.

Providers must save any data they wish to keep that is currently in their MN–ITS mailboxes before 9:00 p.m. on 10/14/11. This includes remittance advices, service or medical authorization letters, enrollment notifications, etc. MN–ITS will be down (unavailable) from 9:00 p.m. on October 14 until 6:00 a.m. on October 17.

MHCP is taking this action due to a systems upgrade. For the upgrade to be successful and take the least amount of downtime, they must delete the current MN–ITS mailbox contents.

After 6:00 a.m. on October 17, 2011, MN–ITS performance will increase and have fewer lag/downtimes. MN–ITS mailbox contents will appear for a rolling 30-day period (instead of the current 90-day rolling period). As MN–ITS mailbox contents build up, providers will be able to retrieve data as follows:

• RAs = 12 months
• LINKS and ARCHIVES folders = 30 days
• All other folders = 90 days

The ‘Copy Claim’ function will become available October 18, 2011.

MHCP encourages providers to save or otherwise store data received in their MN–ITS mailboxes.

View the September 27, 2011 Provider News here.

Todd Bergstrom
952.851.2486
tbergstrom@careproviders.org

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